Playback’s technology was proven to deliver meaningful results!
In prospective and retrospective studies of in- and out-patient experiences, use of the technology was determined to be highly effective in increasing HCAHPs and Press Ganey patient satisfaction scores which are important determinants of payer reimbursements, doctor pay and hospital star ratings. For two of the survey categories—patient-doctor communication and patient hospital recommendation—satisfaction scores from patients exposed to our platform technology ranked in the 90th percentile versus other hospitals nationally, a significant improvement from the 50-75th percentile rankings recorded from patients who received the usual standard of care.
Playback’s next-generation video-sharing technology will be beta-tested in the Department of Neurosurgery and later rolled out to other hospital departments in the Northwell Health system. The new technology will allow practitioners to create, store and share highly personalized and curated video, audio and digital documents to inform and educate patients about their diagnosis, treatment and discharge. The technology will deliver digital content via a web and mobile apps to be easily and securely shared with family, friends or other caregivers. For providers, Playback offers a customizable user interface to create unique branding, identify the patient care team and offer reliable “click to call” communication.
In short, we are delivering proven technology in an effective, mobile Patient-centric Engagement Solution!